JetBlue Issues Public Apology and Creates Customer Bill of Rights

Recent News

In a lofty address that at times resembled a campaign speech, the chief executive of Wal-Mart Stores, H. Lee Scott, said that “we live in a time when people are losing confidence in the ability of government to solve problems.” But Wal-Mart, he said, “does not wait for someone else to solve problems.” Mr. Horowitz said Wal-Mart had room to improve, however. Its next goal, he said, should be to stop selling the least energy-efficient products, rather than simply introducing better models.

Home

Climate

JetBlue Issues Public Apology and Creates Customer Bill of Rights

Written by Sean Rogan

After a number of massive delays over the long weekend, JetBlue sent out an apology email, in addition to apology advertisements in East Coast newspapers, to everyone who has ever flown on their airline, with a link to a customer Bill of Rights. The "rights" take the form of vouchers for future travel on JetBlue.