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Social Culture Behind the Scenes JetBlue Issues Public Apology and Creates Customer Bill of Rights
Social Culture Behind the Scenes JetBlue Issues Public Apology and Creates Customer Bill of Rights
| JetBlue Issues Public Apology and Creates Customer Bill of Rights |
| Written by Sean Rogan | |||
After a number of massive delays over the long weekend, JetBlue sent out an apology email, in addition to apology advertisements in East Coast newspapers, to everyone who has ever flown on their airline, with a link to a customer Bill of Rights. The "rights" take the form of vouchers for future travel on JetBlue.
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